FAQ's
1. Shipping & Delivery
When will my order be shipped?
Orders placed will be shipped the next day. During peak periods, there may be a delay of one day.
Do you provide tracking information?
Yes, once your order has been shipped, you will receive an email with tracking details.
What are your shipping rates and delivery times within Canada?
- Standard Delivery (3-7 Business Days): $7 - $15
- Expedited Delivery (1-3 Business Days): $12 - $17
- Orders over $100 qualify for free shipping.
Can I change my shipping address after placing an order?
Before placing your order, please ensure your shipping address is correct. Any changes after the order is processed may result in additional charges.
2. Orders & Payments
Do you charge sales tax?
Sales tax and GST will be calculated at checkout, where applicable.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
3. Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you are unsatisfied with your purchase, you can return the item within 30 days in its original packaging for a full refund.
How do I request a return or refund?
To initiate a return, please contact our support team at info@rumsy.co with your order details.
What if I receive a damaged or defective item?
If your order arrives damaged or defective, please reach out to us immediately at info@rumsy.co for a refund or replacement.
Are all products eligible for returns?
Products marked as FINAL SALE at the time of purchase cannot be returned, exchanged, or refunded unless they are faulty or defective.
4. Product Quality & Customer Satisfaction
What materials are used in your products?
Our silk bedsheets, pillowcases, scrunchies, and sleep masks are crafted from high-quality materials sourced globally to ensure superior comfort and durability.
What if I'm not satisfied with my purchase?
Customer satisfaction is our top priority! If you are not fully satisfied, please contact us at info@rumsy.co, and our dedicated team will assist you.
If you have any other questions, feel free to contact us at info@rumsy.co. We're happy to help! 😊