Frequently asked questions
When will my order be delivered?
Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.
Can I return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
I would like to speak with the customer service. How can I get in touch?
You can email and call us. We are there for you 24/7, every day.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
Do you provide tracking information?
Yes, once your order has been shipped, you will receive an email with tracking details.
What are your shipping rates and delivery times within Canada?
- Standard Delivery (3-7 Business Days): $7 - $15
- Expedited Delivery (1-3 Business Days): $12 - $17
- Orders over $100 qualify for free shipping.